At Ruviaus, we are committed to delivering our premium products to you in the most efficient and secure manner possible. All orders are managed and dispatched through Ruviaus LLC.

1. Order Processing

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur due to carrier issues or customs clearance.

• Standard Shipping: 3-7 Business Days
• Expedited Shipping: 1-3 Business Days
• International Shipping: 7-21 Business Days

3. Shipment Confirmation & Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

4. Customs, Duties, and Taxes

5. Damages

Ruviaus is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

6. Contact Us

If you have any questions about your order’s journey, please reach out to our logistics team at support@ruviaus.com or call +1 307-443-5058.